Questions, answered.
Everything you need to know before your CasaStay begins.
We’re here to help.
If you can’t find what you’re looking for, our team is only a call or message away.
What time is check-in?
Check-in begins at 2:00 PM. If you’re arriving earlier, let us know and we’ll do our best to accommodate you.
What time is check-out?
Check-out is at 11:00 AM. Late check-out can sometimes be arranged depending on availability.
Is parking available?
Yes. CasaStay offers secure on-site parking for guests, subject to availability.
Is Wi-Fi free?
Yes, high-speed Wi-Fi is complimentary throughout the property.
Are kitchens available?
All our apartments include a fully equipped kitchen with a refrigerator, microwave, cooking essentials, and dining space.
Can I stay for multiple weeks?
Absolutely. Our apartments are designed for extended stays. Ask us about long-stay rates.
What documents are required?
A valid government-issued photo ID is required for every booking.
Can I cancel my booking?
Cancellation terms depend on your rate and dates. Our team will share the details before confirming your request.
Are pets allowed?
Pets are considered on a case-by-case basis. Please mention your pet when making your request.
Is housekeeping available?
Yes. Daily housekeeping is included, with additional services available on request.